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Young Scot National Entitlement Card (Young Scot NEC)

Local Authorities across Scotland are responsible for issuing the Young Scot NEC. You should contact them directly to: 

  • apply for a new Young Scot NEC 
  • update a photograph
  • replace a lost Young Scot NEC  

Click on your local council area (or where your current Young Scot NEC is registered in) to find out the contact details of your Young Scot NEC representative. 

Not sure what Local Authority you live in? 

You can check which Local Authority you stay in by entering your postcode on Gov.UK.

Visit our Young Scot NEC page for more information about your Young Scot NEC.

You might find the Young Scot NEC information you're looking for on our Frequently Asked Questions page

General Young Scot Enquiries

If you’ve an enquiry about anything else, you can contact us via email on or via:

Cashless Catering using the Young Scot NEC 

Cashless Catering (buying your lunch at school using your Young Scot card) is set up and managed by your school (often the catering team)To get more information about setting up Cashless Catering please contact your school office, or your Local Authority using the council area links above. 

Cheaper travel using the Young Scot NEC 

Transport Scotland aims to make travel as accessible and affordable as possible. They offer concessionary travel for young people in Scotland and disabled travellersIf you're aged 16, 17 or 18, you can get money off of bus, train and ferry travel in Scotland with a Young Scot card, subject to certain restrictions. Find out more about travel discounts for young people on our information page. Even if you're aged 11 to 26, or outwith this age range, and are eligible for free travel because of a disability or you're receiving a relevant benefit, Transport Scotland handles applications, replacement cards and queries about this concession. Visit Transport Scotland's website for more information.

Young Scot Rewards, Young Scot Membership & Discounts 

You can find out all about Discount, Young Scot Rewards, and our other Young Scot entitlement packages on the Young Scot Membership section of this website. If you’ve a specific enquiry for the Membership team about Discounts, Rewards, the Young Carers Package or #YSNext, the new Employment Support Package, then please get in touch by email on

Young Scot InfoLine

Young Scot Information Line (InfoLine) is our free information helpline for 11 to 26 year-olds across Scotland. It is confidential and free to call from landlines and mobile networks. 

The Information Line is open between 10am and 5pm, Monday to Friday, subject to public holidays.

You can call our InfoLine during our opening hours on 0808 801 0338. Our Young Scot team operates the InfoLine and you can ask them any question on topics from our website (, such as on relationships, health and wellbeing, school, work, etc. Our advisors can provide you with information and signposting on these topics but unfortunately can’t offer advice or support.  

In an emergency, if you or someone else is in danger, you should dial 999. 

If you’re looking for advice and support on mental health, you might want to contact any of the below organisations or visit our dedicated #AyeFeel resource on emotional wellbeing and mental health. 

  • Samaritans: 116 123 or (open 365 days a year, 24 hours a day)
  • Childline: 0800 1111 (open 365 days a year, 7:30am - 3:30am)
  • NHS 24111 (open 365 days a year, 24 hours a day)
  • Papyrus0800 068 4141 (open 365 days a year, 9am - midnight)

Free bus travel for under-22s 

Young people aged 5 – 21 will be able to access the new free bus scheme in January 2022 using the National Entitlement Card (NEC) or Young Scot branded NEC.

However, work is still ongoing to finalise the application process so we recommend waiting until further information on how to apply for and access the Young Persons’ Free Bus Travel Scheme is provided later this year. Please check the Transport Scotland website for updates. 

If you need a new/replacement NEC or Young Scot NEC in the meantime for other services then please use the links below to speak to your local NEC representative (based at your local authority) who will be able to help you.

Any further queries regarding the Young Persons' Free Bus Travel Scheme should be directed to Transport Scotland via email.