Contact Us

Young Scot National Entitlement Card (Young Scot NEC)

Local Authorities across Scotland are responsible for issuing the Young Scot NEC. You should contact them directly to: 

  • apply for a new Young Scot NEC 
  • update a photograph
  • replace a lost Young Scot NEC  

Click on your local council area (or where your current Young Scot NEC is registered in) to find out the contact details of your Young Scot NEC representative. 

Not sure what Local Authority you live in? 

You can check which Local Authority you stay in by entering your postcode on Gov.UK.

Visit our Young Scot NEC page for more information about your Young Scot NEC.

You might find the Young Scot NEC information you're looking for on our Frequently Asked Questions page

General Young Scot Enquiries

If you’ve an enquiry about anything else, you can contact us via email on info@young.scot or via:

Cashless Catering using the Young Scot NEC 

Cashless Catering (buying your lunch at school using your Young Scot card) is set up and managed by your school (often the catering team)To get more information about setting up Cashless Catering please contact your school office, or your Local Authority using the council area links above. 

Young Scot Rewards, Young Scot Membership & Discounts 

You can find out all about Discount, Young Scot Rewards, and our other Young Scot entitlement packages on the Young Scot Membership section of this website. If you’ve a specific enquiry for the Membership team about Discounts, Rewards, the Young Carers Package or #YSNext, the new Employment Support Package, then please get in touch by email on membership@young.scot

Young Persons’ (Under 22s) Free Bus Travel

You can find all the information you need on Transport Scotland's website. 

There are two ways for you to apply for a new or replacement card to access the scheme.

  • You can apply online at getyournec.scot. 
  • Or, you can apply directly with your local council.

At Young Scot, we do not issue cards and can’t answer questions about specific applications. 

  • If you applied online at getyournec.scot, please visit the ‘help’ section on their site if you have a query about your application or check the status of your application at getyournec.scot . If it's been more than 10 working days (2 calendar weeks) and you have not received your card, then please get in touch with the Improvement Service's Helpdesk.
  • If you have problems using your card once you are on the bus, contact concessionarytravel@transport.gov.scot.
  • If you have a question about our Young Scot Services including PASS, discounts, Young Scot Rewards and Membership Services, get in touch with us at info@young.scot

Young Scot InfoLine

Young Scot Information Line (InfoLine) is our free information helpline for 11 to 26 year-olds across Scotland. It is confidential and free to call from landlines and mobile networks. The Information Line is open between 10.30am and 4pm, Monday to Friday, subject to public holidays. You can call our InfoLine during our opening hours on 0808 801 0338. Our Young Scot team operates the InfoLine and you can ask them any question on topics from our website (young.scot), such as on relationships, health and wellbeing, school, work, etc. Our advisors can provide you with information and signposting on these topics but unfortunately can’t offer advice or support.  

In an emergency, if you or someone else is in danger, you should dial 999. 

If you’re looking for advice and support on mental health, you might want to contact any of the below organisations or visit our dedicated #AyeFeel resource on emotional wellbeing and mental health. 

  • Samaritans: 116 123 or jo@samaritans.org (open 365 days a year, 24 hours a day)
  • Childline: 0800 1111 (open 365 days a year, 7:30am - 3:30am)
  • NHS 24111 (open 365 days a year, 24 hours a day)
  • Papyrus0800 068 4141 (open 365 days a year, 9am - midnight)